Answer by Jason Cohen: Is it better to have a high-touch or low/no-touch approach when using sub-contractors in a service business i.e.should they speak to clients directly?

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Is it better to have a high-touch or low/no-touch approach when using sub-contractors in a service business i.e.should they speak to clients directly?

I have had very little success allowing subcontractors to talk directly to clients. As much as it's annoying to play telephone, typically the subcontractor has less skin in the game, less communication skills, etc., and it reflects poorly on you.

Answered 12 years ago

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