Few suggestions: - When you say your customers like your product, how do you know that. - I would recommend asking customers specific questions that correspond to the strengths and features of your product, e.g. 'Are you concerned with your on-premise costs of HW maintenance ?' while you're addr...
I'd recommend first reading Aaron Ross' - Predictable Revenue before choosing your CRM system. Flexible and complete solutions I'd recommend Nutshell Hubspot CRM + Sidekick Feel free to contact me for a quick chat about it. Thanks David
Its really tough to mention the best. I have a long list of US/UK based M&A, PE and VC firms list with direct contact information of key personnel. If you are interested, I can send them over to you for quick research. Thanks
Free 'basic' versions and paid 'pro' versions of software are very common, so it's definately _possible_ that it could be viable. If you want to get investment you'll have to make as convincing an argument as possible that 1) in your hands, 2) with your product, and 3) with your market, it _will_...
Geez, if you are asking this because the person or people building this don't know the answer, you don't have a technical team capable of launching your "thing" ASAP. This is such a basic technical question that you need to stop what you're doing and find a competent technical co-founder before ...
I've got experience in this actually, would love to help you figure it out.
HelpScout, ZenDesk or Desk.com. HelpScout (help desk software) would be a great start – less options but even when I ran a 6 person customer support team (with over 500 emails a day), we never needed the complex features of Desk.com. Have one person create 'saved replies' to quickly answer your...
We ALL like to pay as little as possible but we're happy to pay $4 for a latte from Starbucks because a, caffeinated beverage is worth more than that at that time and to that person. Prove the value. Prove that your software is worth (either saving them money or making them money) 2X or 5X or 1...
We both know that hosting is very application specific, and that quality of service varies drastically between providers, yet you'll always find individuals who treat it as a mere commodity. The true value of the host isn't predicated just on their performance characteristics, but also their acce...
It's certainly been an effective tactic and I'd caution you that I don't think the examples you use are counting these people as customers per se but more as trying to solve issues related to two-sided marketplaces. These businesses are trying to prove their worth as effective lead-gen tools fo...